Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa and the Global South towards a zero-carbon future, not just to make a living? Ampersand is your answer.
About Ampersand
Ampersand is Africa’s emobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa’s road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and cost-effective than the incumbent. Ampersand drivers routinely earn over 45% more income by going electric.
The company started in Kigali, Rwanda, and expanded into Nairobi, Kenya in 2022. Today it has around 5,000 e-motorcycles on the road and 58 battery swap stations across the two countries. Ampersand is leading the market in quality, affordable tech, customer traction, and operational systems. The Ampersand team consists of 500+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.
Ampersand values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and most hard-working individuals in East Africa.
Our Values
- Customer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations.
- Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations
- Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.
- Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.
- Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.
About the role
The Aftercare Supervisor will be the primary interface with customer post sales. This role will oversee customer care teams including roadside assistance, vehicle maintenance, “top up” sales, and spare parts. The aftercare Supervisor will be accountable to delivering unparalleled service for our customers and fleet partners through proactive and efficient systems. This role will report to the Operations Manager and hold the following responsibilities:
- Management of vehicle service teams, including service writers and technicians, to deliver the best service experience on the market.
- Be accountable to spare parts inventories, overseeing stock keeper performance, stock accuracy, and order reception irregularities.
- Management of roadside care teams including vehicle upkeep and performance efficiency.
- Process experimentation resulting in continuous improvement of our service systems.
- Collaboration with facilities to build efficient facilities for maintenance.
- Monitoring and reporting service and retailing revenues.
- Other duties at the discretion of Ampersand.
Minimum qualifications
- Ability to deliver results on time and on budget.
- A strong work ethic and the ability to manage shifting priorities and unforeseen challenges.
- Familiarity with experimental design and execution.
- High degree of comfort with quantitative analysis.
- Professional comfort or higher with English.
- (Bonus) Experience in a start-up environment.
This position is unique because:
- You will design around the commercial motorcycle driver, a customer who has been historically underserved.
- It is open to limitless creative opportunities to build teams, processes, and spaces for a new industry.
- You will join the early days of a high growth company and build a new branch from the ground up.
- We are a lively team that values community.
- You will be supported by an attentive leadership team.
Timing
- ASAP
Compensation
- A competitive compensation package commensurate with experience including health insurance