Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa and the Global South towards a zero-carbon future, not just to make a living? Ampersand is your answer.
About Ampersand
Ampersand is Africa’s emobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa’s road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and cost-effective than the incumbent. Ampersand drivers routinely earn over 45% more income by going electric.
The company started in Kigali, Rwanda, and expanded into Nairobi, Kenya in 2022. Today it has around 5,000 e-motorcycles on the road and 58 battery swap stations across the two countries. Ampersand is leading the market in quality, affordable tech, customer traction, and operational systems. The Ampersand team consists of 500+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.
Ampersand values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and most hard-working individuals in East Africa.
Our Values
- Customer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations.
- Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations
- Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.
- Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.
- Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.
About the role
The Charging Station Supervisor plays a crucial role in ensuring the seamless operation of Charging Stations, overseeing regular Charging Station Attendants (CSAs) and team leads to deliver quality service to our clients. This leadership position involves a combination of operational oversight, team management, and client satisfaction
RESPONSIBILITIES:
Operational Management:
- Organize and plan shifts for station attendants and team leads, considering factors such as sick leaves, emergency leaves, and holidays to ensure continuous station operations.
- Oversee and maintain the cleanliness of charging stations, ensuring they are well-maintained and presentable.
- Conduct regular training sessions for both station attendants and team leads on any new feature in the swap process & mechanism to enhance their skills and keep them updated on operational procedures.
- Suggest improvement to streamline the battery swap process, making it efficient and effective for both station operators and customers.
Communication and Reporting
- Maintain regular communication with station attendants and team leads, fostering a collaborative and informed work environment.
- Collect daily reports on station status from attendants and ensure accurate recording into company platforms for performance tracking.
- Interact and communicate daily with colleagues, managers either on phone or in person
- Organize routine meetings with charging station operators to address updates, challenges, and collaborate on solutions.
- Provide regular status updates, data analysis and proactive team management ideas
- Attend weekly department meetings with managers to discuss challenges, updates, and contribute to strategic solutions.
- Collect data on the charging stations utilization
- Record the demand from each station
Performance Commitment:
- Commit to achieving and surpassing department KPIs and aligning efforts with overall company KPIs.
- Proactively recommending improvements to swap revenue collection through continuous process monitoring and active involvement in transaction and revenue reconciliation processes.
- Be actively involved in the recruitment process of skilled and talented charging station attendants and team leads.
- Conduct regular performance evaluations for station attendants and leads, providing constructive feedback and support for improvement.
Security, health and Safety
- Develop and implement strategies to enhance the security of charging stations and protect station operators.
- Ensure the safety of female station attendants, creating a secure environment free from any form of violence.
- Prioritize and ensure the physical and mental well-being of all charging station operators.
Logistics Management:
- Manage logistics to ensure stations are equipped with necessary tools and uniforms for operators.
- Ensure operators receive their allowances in a timely manner.
Customer centric orientation:
- Supervise charging station attendants and team leads to ensure they provide quality service to clients.
- Visiting charging stations regularly, collecting and escalating operations feedback if any.
- Consistent follow-up with relevant departments on the resolution of raised charging stations as well as client specific issue tickets.
Minimum requirements
- Educational Background: Hold a bachelor's degree in Business, Communications, social sciences, or related subjects.
- Work Experience: Possess a high school certificate with three or more years of work experience in the EV industry, especially in battery swap operations.
- Technical Skills: Demonstrate computer literacy with proficiency in Microsoft Office and Google Suite.
- Communication Skills: Exhibit excellent communication skills, both written and verbal.
- Sales-Driven Mindset: Approach responsibilities with a sales-driven mindset, focusing on achieving targets and driving business success.
Timing
- ASAP
Compensation:
- A competitive compensation package commensurate with local market rates and experience including health insurance.